Can I get a refund?

Coventry Adult Education Service (CAES) provides refunds under specific circumstances, primarily when the service cancels a course or when a learner experiences exceptional circumstances preventing them from attending. Refunds are not automatic and require a request with supporting evidence, especially for partial refunds. 

Circumstances for full refunds

• Cancellation by CAES: If the Adult Education Service cancels a course due to insufficient enrollment or other reasons, learners who have paid will receive a full refund. 
• Commencement of employment: If a learner secures employment that clashes with the course schedule, or if they become sick for an extended period, they may be eligible for a full refund upon providing evidence. 
• Moving away: If a learner moves away from the area, a full refund may be granted. 

Circumstances for pro-rata refunds (partial refunds)

• Exceptional circumstances: If a learner has to withdraw from a course for reasons beyond those listed above, they can request a pro-rata refund (a refund for the remaining portion of the course) in exceptional circumstances. This requires submitting a formal request to the appropriate education manager outlining the exceptional circumstances.
• Misleading course information: If the course information was misleading or inaccurate, a refund may be considered under the Trades Description Act. 

How to request a refund

1. Gather evidence: Collect any documents that support your refund request (e.g., employment contract, medical certificate, proof of address change). 
2. Submit a request: Contact the Adult Education Service and inquire about the refund process. You may need to fill out a refund request form. 
3. Provide evidence: Be prepared to provide evidence of the circumstances justifying the refund. 
4. Contact the appropriate education manager: If you are seeking a pro-rata refund due to exceptional circumstances, you will need to contact the appropriate education manager for consideration. 

Important notes

• Go CV+ users: Learners with Go CV+ status should ensure their account is fully validated before enrolling, as refunds will not be granted for failing to do so. 
• Course materials: It's advisable not to purchase course materials or equipment until you are certain the course will run. 
• Fees and funding: Coventry Adult Education Service courses may be partially or fully subsidized by the Education and Skills Funding Agency (ESFA) or West Midlands Combined Authority (WMCA). Eligibility criteria apply for these subsidies. 
• Discretionary Learner Support Fund (dLSF): This fund can help with course fees for those who meet specific eligibility criteria. 
• Contact information: For specific inquiries about refunds, contact the Coventry Adult Education Service directly, or email them at adulted-queries@coventry.gov.uk.